Appswave Conferencing provides a fully integrated and complete Web Conferencing system, that allows users to substitute physical meetings with virtual meetings. Thus it helps both to dramatically improve the interaction between geographical dispersed co-workers, as well as to increase the frequency of meetings while in the same time not requiring the cost for travelling.
Support
Appswave Conferencing helps to increase support efficiency
while at the same time improving customer’s satisfaction. Utilizing Presence Awareness the status of support members can be obtained by
everybody, thus increasing availablity of support staff.
Instead of having the customer explain the problem in endless phone calls or mail threads, Appswave conferencing allows to present and discuss the issue, thus dramatically decreasing the time it takes to solve. If necessary a support session can be stored, allowing 3rd Level Support staff to assist in problem solving without the customer having to show and explain the problem again.
System Requirements
Microsoft® Windows® 2000 (SP 4), XP, Vista
Microsoft® DirectX® 9.1 (or higher)
Internet Connection: 64kB (or more)
64MB RAM (or more)
Processor with 300 MHz (or more)